Online Banking Disclosures
TRANSFER DISCLOSURE STATEMENT
disclosure is provided to members according to the provisions of the Federal
Electronic Funds Transfer Act. As used in this disclosure, the words "we",
"us", "DCCU" or "Credit Union" refer to the DuPont Community Credit Union; the
words "I", "you" and "your" refer to the member. This disclosure applies to all
types of electronic funds transfer services provided by DuPont Community Credit
Union and may include but is not limited to Mobile Banking, Text Banking,
and/or Mobile Deposit Capture. Please read this disclosure in its entirety
since it contains disclosures that affect you. You may want to save this
document for future reference.
electronic funds transfer services provided by DuPont Community Credit Union in
relation to its accounts, as defined in the Electronic Funds Transfer Act, are
subject to the following terms and conditions. Your use of our electronic funds
transfer services, by means of Internet account access, constitutes your
agreement to be bound to these terms and conditions.
Equipment and Technical
that to use DCCU Online Banking, I must have Internet access through an
Internet provider and Internet browser software. I understand that the DCCU
does not make any warranties on equipment, hardware, software or Internet
provider service, or any part of them expressed or implied, including, without
limitation, any warranties of merchantability or fitness for a particular purpose.
DCCU is not responsible for any loss, injury or damages, whether direct,
indirect, special, or consequential, caused by the Internet provider, DCCU
Internet Banking, or any related software used in the installation, use or
maintenance of your personal computer hardware, software, or other equipment.
to the Internet and your authentication information you may perform the
following transactions at any time:
Transfers between savings and share draft (checking) accounts
Transfers to make loan payments
Transfers to another member
Transfers to another Financial Institution, provided the external account has
Advances on Line of Credit
Obtain rate quotations and other information on your accounts and loans
Review your account history
designate accounts at the Credit Union between which you may view transactions
as well as transfer funds through Internet account access. You may also
designate DCCU accounts of which you are not an owner of to transfer funds to.
Certain account designations may require applicable account forms and/or
documents to be completed to acknowledge and authorize the processing of such
transfers. Please contact the Credit Union for more information.
Federal Reserve Board Regulation D, you are permitted to make no more than (6)
transfers or withdrawals from a certain subaccounts per month using DCCU Audio
Response (ART) and/or DCCUInternet Banking. (Transfer
or withdrawals from checking and some subaccounts are not Reg
D transactions). DuPont Community Credit Union complies with Regulation D.
Electronic Funds Transfers
The limit on
the amount you may transfer is the available balance in your account at the
time the transfer request is received by DCCU. You authorize the Credit Union
to transfer funds electronically between your designated account(s) according
to your instruction(s) initiated through DCCU Online Banking.
Tell us at
once if you believe your user ID and/or password have been lost, stolen, or
compromised. Telephoning is the best way to keep your potential losses down. If
you tell us within 2 business days, you can lose no more than $50 if someone
used your user ID and/or password(s) to gain access to your account without
If you do
not tell us within 2 business days after you learn of the loss or theft, and we
can prove we could have stopped someone from using your user ID and password
without your permission if you had told us, you could lose as much as $500.
your statement shows transactions that you did not make, tell us at once. If
you do not notify us within 60 days after the statement or notice of statement
availability was transmitted to you, you may not get back any money you lost
after the 60 days, if we can prove that we could have stopped someone from
taking the money if you had told us in time. If a good reason kept you from
notifying us, we will extend the time periods.
believe that your user ID and/or password have been lost or stolen or that
someone has transferred or may transfer money from your account without your
permission, call or notify us in writing:
Community Credit Union
(540) 946-3200 or toll free 1-800-245-8085
Knowledge of your user ID and password will allow access to your accounts to
unauthorized persons. Memorize this information. If you must write this
information down, DCCU recommends keeping your User ID and password(s) in a
secure location, separate from your other financial information, computer data,
Community Credit Union can be reached during normal business hours, Monday
through Friday. Holidays are not included.
receive a confirmation screen with reference information after every transfer
you make. Your monthly statement will show all electronic funds transfers. DCCU Online Banking transfers are coded as
"personal credit union" transactions. Any documentation provided to you that
indicates that an Electronic Funds transfer has been made shall be admissible
as evidence and proof that such a transfer was made.
Credit Union Liability
for Failure to Make Transfers
If we do not
complete a transfer to or from your account on time or in the correct amount
according to our agreement with you, we will be liable for your losses or
damages that you prove are directly caused by our action or failure to act.
However, there are some exceptions to our liability.
We will NOT
be liable, for instance:
If through no fault of ours, you do not have enough in your account to make the
If the transfer would go over the available credit limit on your account or
other available preauthorized line of credit
If we are legally restricted from transferring funds to or from your account
If circumstances beyond our control, such as fire or flood, prevent the
transfer despite reasonable precautions that we have taken
If you did not give DCCU Online Banking complete and correct information needed
to complete the transaction
Other exceptions may apply
We will not
disclose information about your account or DCCU Online Banking transfers to
others without written permission except to complete transactions, to verify
the existence and the standing of the account upon proper written request, to
comply with Federal and/or State laws and regulations, in response to any
properly submitted governmental agency request for information, or any court
in case of errors or questions about your electronic transfers:
Community Credit Union
(540) 946-3200 or toll free 1-800-245-8085
immediately if you think your statement or record of an electronic funds
transfer is wrong or if you need more information about a transfer listed on
the statement or record issued to you. We must hear from you no later than 60
days after we sent the FIRST statement on which the problem or error appeared.
When you call or write to us in this regard you should:
Tell us your name, account number, and telephone number
Describe the error or the transfer you are unsure about and explain as clearly
as you can why you believe it is an error or why you need more information
Tell us the dollar amount of the suspected error and the date of the
transaction as shown on your statement
If you tell
us orally, we may require that you send us your complaint or question in
writing within 10 business days. We will tell you the results of our
investigation within 10 business days after we hear from you and will correct
an error promptly. If we need more time, however, we may take up to 45 days to
investigate your complaint or question. If we decide to do this we will
provisionally re-credit your account within 10 business days for the amount you
think is in error so that you will have the use of the money during the time it
takes us to complete our investigation. If we ask you to put your complaint or
question in writing and we do not receive it within 10 business days we may not
re-credit your account.
If we decide
that there was no error, we will send you a written explanation within 3
business days after we finish our investigation. You may ask for copies of the
documents that we used in our investigation.
We may amend
all terms and conditions at any time, but will give you notice 21 days before
the amendment becomes effective if the amendment will result in increased
charges or liability to you, changes in the types of available electronic fund
transfers, or limitation of the transfers you may make. Such notice will be
mailed to you at the last address of record on our files. If, however, an
immediate change in terms and conditions is necessary for security reasons, we
may amend these terms and conditions without prior notice.
the right to levy service fees in accordance with fee schedules adopted by the
Credit Union from time to time. If other terms and conditions set by us are in
conflict with the disclosure, this disclosure statement will prevail.
Electronic Documents and Signatures
Disclosures and Consent Agreement
As a cost
and time saving benefit to all members, DCCU offers electronic documents and
disclosures along with the ability to affix electronic signatures to agreements
and contracts, including new account and loan agreements. These services are
offered in compliance with the Federal Electronic Signatures in Global and
National Commerce Act (ESIGN). This law
ensures the validity and enforceability of documents signed electronically and
protects both consumers and businesses while conducting transactions online. In order to take advantage of this free and
convenient service, please read the disclosures below, and then follow the
steps to consent to receive electronic disclosures and notices from DCCU. In the disclosures "you" and "your" means a
consumer and/or a member of DuPont Community Credit Union. "We" and "our" means DuPont
Community Credit Union.
Availability of Paper
Delivery or Paper Copies
You have the
right to receive paper copies of notices and disclosures we are required by law
to provide to you. These include, but
are not limited to, periodic account statements, Truth-in-Savings and
Truth-in-Lending disclosures, and copies of any documents you sign to set up
and modify accounts or loans with us.
to the electronic delivery of notices, statements, and disclosures does not
waive your right to receive paper copies of these documents. You may request
individual paper copies of any form, document, statement, contract, or
disclosure at any time. These documents
will be reproduced at a cost of $1 per page.
To request paper copies anytime you may:
- Call 1.800.245.8085
- Visit any of our branch offices
- Write a letter to : DuPont Community Credit Union
P.O. Box 1365
Waynesboro, VA 22980
choose to consent to receive these and other disclosures in electronic form,
you may withdraw that consent at any time.
You may withdraw your consent by logging in to the Online Banking
platform and clicking on the "Preferences" tab.
If you choose to withdraw your consent you will lose the ability to
review statement and document copies through DCCU's Online Banking
platform. If you no longer meet the
technical (hardware and software) requirements (see below) for enrollment in
Online Banking please inform in writing at the address above.
participant in our Electronic Documents and Signatures program you will receive
periodic account statements and federally required notices, disclosures and
forms electronically. We may add to or
remove documents from this list at our discretion. Keep in mind that you can always request
paper copies of any document (see Availability of Paper Delivery or Paper
What to do When Your
Contact Information Changes
In order to
enroll in Online Banking and to participate in the Electronic Documents and
Signatures program, you must provide us with a valid email address. However, we recognize that you may change
your email address from time to time. If
we send an email to the address you provided and that email is returned as
undeliverable, several things will happen.
First, our system will automatically attempt to deliver the email one
more time, just in case there were hardware or software issues that prevented
delivery. If this attempt fails, our
system will flag your email address as bad.
This will prevent delivery of all future emails to that address. You will be informed of this action the next
time you log in to the Online Banking platform and/or the next time you visit
one of our branches or call our Service Center, giving you the opportunity to
change your email address.
Technical (Hardware and
In order to
receive and view your electronic statements, notices, disclosures, and forms
you must be able to access the Internet.
To view your periodic account statements you must be enrolled in DCCU's
Online Banking platform and be able to log in with your username and
password. Viewing your statements via
Online Banking does not require additional software. However, some of our forms, disclosures, or
promotional materials may require Adobe Acrobat or a word processing program
(such as Microsoft Word or Apple Pages) to view. Adobe Acrobat is available online at no cost
to you. Word and Pages are available
from their manufacturers for a cost or you may find another word processing
program of your choice available on the Internet (prices set by provider). It is your responsibility to maintain the
technology needed to continue to access the Online Banking platform and view your
statements and other documents.
In the event
that these technical (hardware and software) requirements change, DCCU will
notify you by email and/or through our website.
I agree with
the terms and conditions set forth in this Electronic Document and Signatures
Consent Agreement. I understand that I
will receive electronic copies of periodic statements and federally mandated
disclosures and notices. I may, at my
discretion, give notice of the withdrawal of my consent. By this acknowledgment (i.e. checking a box
or other method indicating my review and understanding of this document) I am
affixing my electronic signature in accordance with the Federal ESIGN Act.